365casino Terms & Conditions — Full Bangla Version

General Terms & Conditions

365casino (hereinafter referred to as the "Platform", "we", or "us") operates an online gaming and betting service. These Terms & Conditions apply to the use of all services provided by the Platform.

By using the 365casino website or app, you agree to these terms and conditions. These terms are governed by an international gaming license and are enforceable under applicable law.

• These Terms & Conditions are available in both Bangla and English. In the event of a conflict, the English version shall prevail.
• 365casino reserves the right to modify, suspend, or discontinue services at any time without prior notice.
• All content, design, and software on the platform are the intellectual property of 365casino.
• Users must agree to these Terms & Conditions of their own free will and with full mental capacity.

Account Registration

To create an account on 365casino, you must meet the following requirements. Providing incorrect information may result in account closure at any time.

• You must be at least 18 years old to register.
• Each person may register only one account. Family members may have separate accounts, but managing multiple accounts from the same device or IP address is prohibited.
• The name, date of birth, address, and phone number provided at registration must be accurate.
• A copy of your national ID or passport may be requested for account verification.
• Accounts created under someone else's name or a false identity will be terminated and all associated funds may be forfeited.
• You are solely responsible for keeping your password secure. Do not share your password with anyone.

Withdrawals may be held pending completion of the account verification (KYC) process. 365casino will review submitted documents and respond within 3 business days.

Deposits & Withdrawals

365casino supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, and bank transfer. Please follow the payment terms outlined below.

• The minimum deposit amount is ৳500 (five hundred BDT).
• The minimum withdrawal amount is ৳1,000 (one thousand BDT).
• The maximum daily withdrawal limit is ৳5,00,000 (five lakh BDT).
• Withdrawal requests are typically processed within 15–30 minutes, though bank transfers may take 1–3 business days.
• Withdrawal requests can only be made through the verified payment method used for the original deposit.
• Withdrawals may be delayed if account verification has not been completed.
• If fraud or an error is suspected in any transaction, 365casino reserves the right to place the withdrawal on hold.

Bonuses & Promotions

Bonuses and promotional offers at 365casino come with specific terms attached. Please read the individual terms of each offer carefully before claiming any bonus.

• The welcome bonus is available to new members only and applies based on the first deposit.
• Most bonuses carry a wagering requirement of 20x to 40x.
• Not all games are eligible for bonus wagering — contribution rates vary by game.
• Bonus conditions must be met within a specified period after the bonus is claimed, or the bonus will be forfeited.
• Multiple bonuses cannot be active at the same time unless the offer explicitly allows it.
• If bonus abuse is suspected, 365casino reserves the right to cancel the bonus pending investigation.
• The maximum withdrawal limit on winnings from free spins will be stated separately in each offer.

Betting Rules

Separate rules apply to Sports Betting, live betting, and casino games at 365casino. The general betting rules below apply across all categories.

• A maximum bet limit applies per event, and 365casino reserves the right to change it at any time.
• Placing bets on opposing outcomes within the same event to gain an artificial advantage (arb betting) is strictly prohibited.
• The odds displayed at the time a bet is accepted are final. Subsequent changes to odds will not affect any bets already placed.
• In the event of a match being abandoned or postponed, 365casino will settle bets in accordance with its own policy.
• 365casino will not be held responsible for disconnections during live betting.
• 365casino reserves the right to void any bet placed due to incorrect odds or a technical error.

For casino games, the rules specific to each game apply. If a technical issue occurs during any game, the relevant round may be voided and the bet amount will be refunded.

Prohibited Activities

The following activities are strictly prohibited on 365casino. Violations will result in account closure and forfeiture of funds.

• Creating or operating multiple accounts.
• Registering using a fake identity or someone else's personal information.
• Playing games or placing bets using bots, automated scripts, or any software.
• Abusing the bonus system, such as claiming the welcome bonus across multiple accounts.
• Attempting to harass, defraud, or harm other users.
• Attempting to hack or gain unauthorized access to the platform's security systems.
• Using the platform for money laundering or any illegal transactions.
• Participating in match fixing or any other illegal activity.

Privacy & Data Protection

Protecting your personal information is a priority at 365casino. Please read our Privacy Policy for full details on how we collect and use your data.

• Information collected at registration is used solely for the purpose of providing our services.
• Personal information is not shared with third parties except where required by law.
• Documents submitted for KYC verification are stored securely.
• Even after an account is closed, data may be retained for up to 5 years for legal compliance purposes.

For more details, visit our Privacy Policy View page.

Account Closure & Suspension

365casino may temporarily suspend or permanently close an account under the following circumstances.

• Violation of Terms & Conditions.
• If you register with incorrect information or fail KYC verification.
• Evidence of suspicious or fraudulent activity.
• If the account has been inactive for an extended period (12 months or more).

Users may also request to close their account at any time. Please contact the support team for self-exclusion.

Limitation of Liability

365casino will not be held liable in the following cases.

• If a bet or game is lost due to an internet disconnection.
• Loss or damage caused by third-party software or hardware issues.
• If account credentials are compromised due to the user's own negligence.
• Service disruption caused by unexpected technical errors.

365casino is committed to maintaining high service standards. Should service be temporarily disrupted due to unforeseen circumstances, 365casino apologizes for the inconvenience and will work to resolve it promptly.

Policy on Changes to Terms

365casino reserves the right to update these terms and conditions at any time. For significant changes, users will be notified through the following methods.

• Will be published in the notification banner on the website.
• A notice will be sent to your registered email address.
• Updated terms will take effect 7 days after the date of change.

Continued use of the platform after any changes will be considered acceptance of the updated terms.

Dispute Resolution

If a dispute arises, please contact the 365casino support team first. Most issues are resolved within 24–48 hours.

• If the support team is unable to resolve the issue, it can be escalated to the management team.
• All disputes will be resolved on the basis of fairness.
• The final decision of 365casino shall be binding.

Contact

If you have any questions about our Terms & Conditions, please don't hesitate to contact us.

• Email: support@365casino.wine
• Live Chat: Click the chat icon at the bottom right of the website
• Time: 7 days a week, 24 hours a day
• Language: Support available in Bengali and English