Data Protection Last Updated: January 2026

365casino Privacy Policy — Your Data is Safe With Us

We believe keeping your personal data secure is our greatest responsibility. This Privacy Policy explains how 365casino collects, uses, and protects your data.

Effective Date: 1 January 2026
Version: 2.5
Language: Bengali
Applicable: Bangladesh
Standard: GDPR Compliant

How We Protect Your Privacy

The Core Pillars of 365casino's Data Protection Framework

Encrypted Connection

All your data is protected with SSL/TLS encryption technology. Every piece of information transmitted from your browser to our servers is fully encrypted.

Minimal Data Collection

We only collect information that is necessary to deliver our services. We do not ask for any personal data beyond what is required.

Secure Data Centres

Your data is stored in internationally certified secure data centres with 24/7 security monitoring.

No Third-Party Sharing

Your personal data is never sold or shared with third parties except where required by law.

Your Controls

You can request to view, correct, or delete your data at any time.

Regular Security Audits

Our security systems are regularly audited by independent third-party experts to ensure the highest level of protection.

🔒 Our Commitment: Your privacy is our top priority at 365casino. We will never sell or share your personal data without your consent. Read this Privacy Policy to understand exactly how your information is protected with us.

Introduction

365casino (referred to herein as "we", "us", or "the platform") is a responsible online gaming and betting platform. We believe that protecting each user's privacy is both our ethical and legal obligation.

This Privacy Policy explains what information is collected when you use the 365casino website and app, how that information is used, and the steps we take to protect your privacy. By using our platform, you agree to this policy.

This policy has been developed in accordance with international data protection standards and may be updated over time. We will notify users before any significant changes take effect.

What Information We Collect

365casino only collects information that is necessary to provide our services. Full details are outlined below.

Data Type What is collected Reason for Collection
Identity Information Name, date of birth, nationality KYC Verification & Age Confirmation
Contact Information Email, phone number, address Account Management & Communication
Financial Information Payment methods, transaction history Payment Processing & Fraud Prevention
Technical Information IP address, device information, browser Security & Technical Support
Gaming Information Betting history, game preferences Service Improvement & Responsible Gaming

We never store your full bank card number or CVV. Payment details are processed directly through a secure payment gateway.

365casino never collects sensitive information such as your religion, political views, or health data. Should any additional information ever be required, your consent will be obtained beforehand.

How your information is used

The information we collect is used for the purposes listed below. We ensure that each piece of data is used only for its specified purpose.

  • Account Management: To create, verify, and maintain your account.
  • Payment Processing: To process deposit and withdrawal transactions.
  • Customer Support: To resolve your issues and complaints promptly.
  • Security: To detect fraud, money laundering, and suspicious activity.
  • Legal Obligation: To meet the requirements of applicable laws and regulatory authorities.
  • Service Improvement: For analytics to improve your gaming experience.
  • Marketing: To send you relevant offers and promotions, with your consent.
  • Responsible Gaming: To identify problematic gaming patterns and provide appropriate support.

365casino never sells your personal information to advertisers or third parties. Upholding our Privacy Policy is not just a legal obligation for us — it's an ethical one.

Cookies Policy

The 365casino website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your language preference and personalised settings.
  • Analytics Cookies: To monitor and improve website performance.
  • Marketing Cookies: To show relevant advertisements (with your consent only).

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the website. To manage your cookie preferences, click the cookie settings icon at the bottom of the page.

🍪 Please note: Where 365casino uses third-party cookies, the privacy policy of that third party also applies. We only work with trusted partners.

Sharing Information with Third Parties

365casino may share data with third parties in limited and specific circumstances, and only ever in the interest of your protection.

  • Payment Provider: Only the necessary information is shared with our secure payment gateway to process transactions.
  • Identity Verification Provider: With licensed verification service providers as part of the KYC process.
  • Legal Authorities: When required by a court order or a lawful demand from a regulatory authority.
  • Fraud Prevention: Backed by industry-grade fraud detection.

We never sell your data. Before sharing any information with third parties, we ensure they adhere to the same standard of privacy practices that we do.

Our service providers operate under our guidelines and contractual agreements. Should any provider misuse data, we reserve the right to terminate our relationship with them.

How Long We Retain Your Data

365casino retains your data for a defined period, after which it is securely deleted.

  • Active Account: Data is retained for as long as your account remains active.
  • Closed Accounts: Retained for up to 5 years after account closure for legal compliance purposes.
  • Transaction Records: Up to 7 years, as required by financial regulatory authorities.
  • Customer Service Records: Up to 3 years after your last interaction with us.
  • Marketing Information: Deleted immediately upon withdrawal of consent.

Once the data retention period expires, all data is permanently and securely deleted in a way that cannot be recovered.

Your Rights

Under 365casino's Privacy Policy, you have the rights listed below. To exercise any of these rights, please contact our support team.

  • Right to Access: The right to know what information we hold about you.
  • Right to Rectification: The right to correct any inaccurate or outdated information.
  • Right to Erasure: The right to request deletion of your data under certain circumstances.
  • Right to Restrict Processing: The right to request restriction of data processing in certain cases.
  • Right to Portability: The right to receive your data in a portable, commonly used format.
  • Right to Object: The right to object to marketing or profiling.

To exercise your rights, email us at support@365casino.wine. We will respond within 30 days. Identity verification may be required in some cases.

Protection of Minors

365casino strictly does not provide services to anyone under 18. We have put special measures in place to protect the privacy of minors.

  • Age verification is carried out at the point of registration.
  • Additional identity verification may be requested in suspicious cases.
  • If it is found that a minor has created an account, the account is closed immediately and all associated data is deleted.
  • Minors' information is never used for any purpose.

If you believe a minor is using our platform, please notify us immediately.

Security Measures

365casino uses multiple layers of security to keep your data safe.

  • SSL/TLS Encryption: All data transfers are fully encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall Protection: Advanced firewall systems to block unauthorised access.
  • 24/7 Monitoring: Our security team monitors systems around the clock.
  • Regular Backups: Regularly encrypted backups to prevent data loss.
  • Security Audits: Regular third-party security assessments.

⚠️ Your Role: Use a strong password, keep 2FA enabled, and report anything suspicious to us immediately. Your cooperation helps make our platform even more secure.

In the event of a data breach, we will notify affected users and the relevant authorities within 72 hours. Transparency is a core principle of ours.

Privacy Policy Updates

365casino may update this Privacy Policy as needed. Any changes will follow the process outlined below.

  • Advance notice will be sent by email ahead of any significant changes.
  • A notice will be published on the website.
  • The "Last Updated" date at the top of the page will be revised accordingly.
  • If you do not agree to the updated policy, you will have the option to close your account.

Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.

Contact Us

If you have any questions or complaints about this Privacy Policy, or wish to exercise your rights, please get in touch with us.

  • Email: privacy@365casino.wine
  • General Support: support@365casino.wine
  • Live Chat: Chat icon at the bottom right of the website
  • Hours of Operation: 7 days a week, 24 hours a day
  • Response Time: Up to 30 business days

Any privacy-related complaint will be taken seriously, thoroughly investigated, and resolved as promptly as possible. Maintaining your trust is our priority.

Privacy FAQ

Most Frequently Asked Questions

No, 365casino does not store your full card number or CVV. Payments are processed directly through a secure payment gateway. We only retain the transaction reference number and date.

Yes. You can request a full copy of the data we hold about you at any time by contacting our support team. Email us at privacy@365casino.wine. Once your identity has been verified, we will provide the information within 30 days.

Even after an account is closed, certain data must be retained for 5–7 years for legal compliance. After this period, the data is permanently deleted. Financial transaction records are kept as required by regulatory authorities.

Yes, at any time. Every marketing email includes an "Unsubscribe" link at the bottom. You can also update your notification preferences from your account settings. Once you withdraw consent, no further marketing emails will be sent.

Yes. In the event of a data breach, we will notify affected users by email within 72 hours and transparently communicate the steps being taken. Your security is our top priority.

Play on a Safe & Trusted Platform

Enjoy the best gaming experience at 365casino — with your data kept safe.

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